Payment is due the same day we issue your invoice, late payment may add to the delivery times we previously quoted and your project may be put on hold after 7 days of non payment. We will always try to complete your project as quickly as is possible, but we operate a queue system for custom orders and whilst the delivery times we mention are normally fairly accurate, due to the very nature of custom work with each project being a new & untested design, delivery times can vary, so we do not accept delivery deadlines as a condition of sale. There will always be some design distortion evident when any digital image is converted into stitches, it is a natural part of the process. Very speciﬁc colours of threads and materials are often unavailable, so we'll always use the closest available match we can source. Please note that we do not accept returns, cancellations or issue refunds on custom projects, for any reason, but we may consider remaking your project if we determine that a remake is justiﬁed. This is a legally binding agreement, by placing this order and making payment, you are deemed to have accepted these terms.